MATHEMATICAL SIMULATION OF USER SATISFACTION PARAMETERS AND ORGANIZATION MANAGEMENT QUALITY SYSTEM EFFICIENCY
Abstract
The problem of mathematical model in complexation of production, work, services quality parameters is solved. Distribution of rank weights among and within quality parameters groups is considered. Distribution of quality parameters is described by the hyperbolic rank function. The method permits to plan work on quality parameters improvement with the aim of user satisfaction parameters growth.
About the Authors
Robert R. Lazurenko
Don State Technical University
Russian Federation
Russian Federation
Irina G. Koshlyakova
Don State Technical University
Russian Federation
Russian Federation
Tatiana V. Rastrygina
Don State Technical University
Russian Federation
Russian Federation
Anastasia A. Berezina
Don State Technical University
Russian Federation
Russian Federation
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Review
For citations:
Lazurenko R., Koshlyakova I., Rastrygina T., Berezina A. MATHEMATICAL SIMULATION OF USER SATISFACTION PARAMETERS AND ORGANIZATION MANAGEMENT QUALITY SYSTEM EFFICIENCY. Vestnik of Don State Technical University. 2010;10(5):762-768. (In Russ.)
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