SOME ISSUES ON IMPROVING ACTIVITY OF TECHNICAL-SERVICE ENTERPRISE IN AGROINDUSTRIAL COMPLEX
Abstract
Some issues on the quality improvement of the services which are carried out by the engineering centre through the registration of the problem area knowledge in the information resources are considered. The process approach is applied as the basic conception of improving enterprise performance. The processes of the engineering centre are identified, the process model of the quality management system is developed on their basis. The information support for the monitoring, analysis, and measurements processes is developed to implement the advantages of the process approach in quality management. The foundation for the development of the knowledge management system in the engineering centre is created. The knowledge management system is identified. The ‘Knowledge management’ process decomposition allowed to allocate five subprocesses: ‘Search of knowledge’, ‘Analysis of knowledge’, ‘Physical data structuring’, ‘Access organization’, ‘New knowledge generation’. The developed database includes eleven tables. Some of them are presented in the paper for illustrative purposes. The database has been projected through Microsoft Office Access 2007 software. The developed information support is intended to solve the problems of management processes improvement for the agricultural engineering centre. In return, it will increase satisfaction of the consumers.
About the Authors
Lyudmila Victorovna Borisova
Don State Technical University.
Russian Federation
Russian Federation
Valery Petrovich Dimitrov
Don State Technical University.
Russian Federation
Russian Federation
Nina Mikhaylovna Bogacheva
Don State Technical University.
Russian Federation
Russian Federation
References
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Review
For citations:
Borisova L.V., Dimitrov V.P., Bogacheva N.M. SOME ISSUES ON IMPROVING ACTIVITY OF TECHNICAL-SERVICE ENTERPRISE IN AGROINDUSTRIAL COMPLEX. Vestnik of Don State Technical University. 2012;12(8):28-33. (In Russ.)
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